Baiyoke Boutique Hotel Reviews by Celine

Disappointing!!
by Celine, Singapore - Jan 18, 2010

This is actually my second time staying in Baiyoke Boutique Hotel. The first time when i was there service & everything was Excellent!! However this time round when i went in 2010. The service was totally not acceptable!! First when i was there i was told one of the level was flooded & they are upgrading us to baiyoke suite*. We thought since boutique was so nice suite should be even better.. The lobby was awesome but once we reach the room it was simply disappointing!! The whole room was so run down & the safe box we actually need to pay a dep to get the key for the safe!! (WHO ON EARTH STILL USE A KEY FOR SAFE BOX) And the waiting time for the lift was terrible i waited half an hour for the lift!When we ordered room service, the service was equally terrible!! After being told we need to wait for 20 min nothing came when its way past 20 mins so we called the person simply say will check & hang up on us.. What kind of service is this!! So we request to move back to boutique it was on a sun. Then they told us they can't send the cabby to us to because of the bazzare. So the staff st the suite say they will help us bring the luggage over i was like so thankful but soon after that they took 40 baht from us to pay the tutu. They actually ask the tutu to send the luggage for us but we pay!! If the tutu can send over why the cabby can't come over? Fine also never mind aboout that. When we reach there i request for 2 extra pillows after 2o mins the pillow still not here then all 3 rooms safe box all spoiled.. They didn't even come up at all to check even though we called!! (OMG)Maybe i am down on my luck or what la i not sure also. Hope they can improve on all these!!