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V.L. Hatyai Hotel Reviews by Jessy

Hat Yai Central - Hat Yai - Thailand

Star Rating: Star Rating
Hotel Information: V.L. Hatyai Hotel
Address: 1-3-5-7 Niphat Uthit 1 Rd., Hatyai Songkhla 90110 THAILAND
Rooms: 104
Building Type: city hotel

Bad experience stay in Hat Yai
by Jessy, - Jun 18, 2018

I did request to put extra bed for my booking for two night stay at v.l hotel. For first night,hotel did provide extra towel and face towel for extra bed. However,they didn't provide these set of towel and face towel to us after second day house keeping. I didn't realised that we need to notify this to hotel. On third day when I wants to checkout at receptionist . I were told that to return the towel to them in order to proceed checkout. I were tried to explain the condition, but the receptionist won't trust us and insists wants to call a police come to inspection. They insists wants to search our luggage and release us if they couldn't found anything from our luggage and vice verse send us to police station if they found towel inside our luggage. Finally they couldn't found ang towel from out luggage and release us and It took about 20-30mins to settle this disputes and delay our journey return back to home. Actually what I want to highlight this to the top management of V. L hotel is need to build in or enhance their current sop (standard of procedure) to distribute towel to guest. It is very embarrassing to the guests when they tried to explain but receptionist won't trust us despite we explained few time. It is really a first and bad experience for me to stay at hotel in Hat Yai. All the while, I choose lee garden hotel to stay when I come to visit Hat Yai. However, I suggested my family members to stay at this hotel after my last visit in April '18. But finally this type of service provided by hotel to us ! We seriously hope that you can look into this type of service and try to avoid this happen again to other guests.

  • My experience with this property took place in: Jun 15, 2018
  • My visit was for: Tour and Sightseeing
  • Age Group: 35-49
  • My reasons for choosing this hotel: Outdoor activities / Adventure, Other
  • Would I recommend this hotel to my best friend? Definitely not
Overall Rating: review [2.3]
Food & Beverage
Value for Money
Office Hours : Mon-Fri 09:00 AM - 06:00 PM, Sat & Thailand's Official Holidays 09:00 AM - 01:00 PM (Thailand Time, GMT+7). If you have any suggestions or comments, Please click here to contact us. Customer Support : +66 (0) 2101 4777