The Briza Beach Resort, Khao Lak Reviews by P.C.

may improve with the weather
by P.C., Australia - Jul 4, 2008

The Briza was an extreme disappointment where the proposed services, amenities and facilities were constantly ill-administerd, did not exist or had been withdrawn. The hotel mis-represents a number of aspects of their environment which on closer inspection simply do not exist. The level of English with the staff was frankly appalling. This led to specific issues re services and understandings that the hotel could simply not supply. Electricity supply was irregular and more thsan likely may have damaged our laptops, food quality and services surrounding it were totally unsatisfactory and peripheral charges for food and drink exhorbitant. Jacuzi didnt work properly. Lights TV continuously on, off, on, off. No buffet breakfast as adverised and the set menu consistemtly not delivered correctly, construction noise throughout the stay, no pool bar attendance, breakfast a continuous farce, staff are not trained. Cocktails a sham. Extremely poor communication from management and staff contributed to a series of repetitive recurring frustrations re what was to be supplied and what was available. The upside was the rooms, beds, shower/bath/toilet and wireless internet, pool and access to the beach were great yet the enjoymet that these delivered was quickly undermined by staffing and communication issues- look for somewhere else. Ban Krating seemed good.